At skydllnb, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the following Refund and Returns Policy before requesting a return or refund.

1. Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be:

  • Unused and in its original condition.
  • In the original, undamaged packaging.
  • Complete with all original accessories and included items.
  • Accompanied by your order number or proof of purchase.

Items that do not meet these conditions may not be eligible for a refund or exchange.

2. Non-Returnable Items

For hygiene, safety, and product protection reasons, certain products may not be eligible for return once they have been opened, used, or unsealed.

We may also be unable to accept returns for:

  • Products that have been used or damaged after delivery.
  • Products with missing original packaging or accessories.
  • Products damaged due to misuse or improper handling.
  • Products returned after the applicable return period.
  • Products that are not purchased directly from skydllnb.

If you are unsure whether your item is eligible for return, please contact our customer service team before sending it back.

3. How to Request a Return

To request a return, please contact our customer service team within the applicable return period.

Please include:

  • Your order number.
  • The name of the product you wish to return.
  • The reason for the return.
  • Photos or videos of the product, if the item is damaged or defective.

Our customer service team will review your request and provide further return instructions if your return is approved.

Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.

4. Return Shipping Costs

If you are returning an item because you have changed your mind or ordered the wrong product, you may be responsible for the return shipping costs.

If the product you received is defective, damaged, or incorrect due to an error on our part, please contact us as soon as possible. After reviewing the issue, we may provide an appropriate solution, which may include a replacement or refund.

5. Damaged or Incorrect Items

Please inspect your order when you receive it.

If you receive a damaged, defective, or incorrect item, please contact our customer service team as soon as possible and provide your order number along with clear photos or videos showing the issue.

We will review your request and, where applicable, arrange a replacement, refund, or other appropriate solution.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the refund will normally be issued to the original payment method used to place the order.

Please note that it may take several business days for the refunded amount to appear in your account, depending on your bank or payment provider.

Original shipping charges may be non-refundable unless the return is due to an error on our part or the product is confirmed to be defective.

7. Partial Refunds

In certain circumstances, only a partial refund may be granted. This may apply if:

  • The item shows signs of use.
  • The product or packaging has been damaged after delivery.
  • Parts or accessories are missing.
  • The item is returned in a condition that does not meet our return requirements.

The final refund amount will be determined after the returned product has been inspected.

8. Exchanges

If you receive a defective or incorrect product, please contact our customer service team.

Depending on product availability and the circumstances of your request, we may offer a replacement or refund.

If you would like to exchange an item simply because you selected the wrong product, color, or option, please contact us before returning the item. Additional shipping costs may apply.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will try to accommodate cancellation requests before the order is processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it, and you may need to follow our standard return procedure.

10. Refund Delays

If you have not received your refund after it has been approved, please first check your bank account or payment provider.

If the refund is still not visible after the expected processing period, please contact your payment provider or bank. If you still need assistance, please contact our customer service team with your order information.

11. Contact Us

If you have any questions about our Refund and Returns Policy or would like to request a return or refund, please contact our customer service team through the contact information available on our website.

Please include your order number and a detailed description of your request so that we can assist you as quickly as possible.

Thank you for shopping with skydllnb.